High Quality is defined as meeting the customer requirement, in the case of dependent events it is meeting the requirement of the next step often defined as the internal requirement. These definitions work because they can be understood by the supplier, employee and the customer. These definitions are hard to execute and challenge leadership in areas of walking the talk and telling the truth with the customer being at the top of the order.
Don't be mistaken, if the customer cannot understand the quality being defined; the quality system is full of hot air, misdirection and quackery. Our at risk children deserve better than QRIS, CLASS, UNIVERSAL PRE-K, HEAD START, and OTHERS that imply best practice outcomes. OMG - the arc of a kids life is at stake.
Our most at risk children need systems of high quality. The innovation from the above inside the definition below is possible, and is no choice. Doing first things first is a challenge for leadership. There is no choice but to walk the talk and tell the truth with the OMG being at the top of the order. The innovation is overdue.
The definition of quality is conformance to requirements
The system of quality is prevention
The performance standard is zero defects
The measurement of quality is the cost or price of non-conformance
The Theory of Constraints by Eliyahu M. Goldratt, 1990, available from Amazon, is the logic being used in the stories told within these two books. It is simple logic.
The goal is more throughput, less in process risk and less total cost of the whole system based on cost and total units.
The focusing process (page 75) is in generic words
Identify the important system's constraints
Decide how to exploit the constraints
Subordinate everything tothe above decision
Elevate the system's constraints
Do it again once the system constraint is broken, and do not stop.
The focusing process (page 76) is in generic system improvement words
What to change?
Pinpoint first things first.
Effect - cause - effect thinking method
What to change to?
Construct only simple, practical solutions dealing with exceptions as they are seen
Evaporating clouds method
How to cause the change?
Induce the appropriate people to invent such solutions